Change of mind/incorrect size
You may request a refund prior to shipment, however, once shipped we will only exchange goods. You may request an exchange for an alternative item of similar value or store credit.
If you would like to exchange an item please contact us (email@example.com) as soon as possible so as we can action your exchange and ship out a replacement.
When sending an email please include:
- Your order number,
- Name of the person who purchased the item; and
- What you require.
All exchanges related to change of mind or incorrect size must be sent back to us within 60 days of you having received the item. We won't accept exchanges beyond this point.
All items that require exchange must be unworn (trying clothes on is not considered worn) and unwashed with original tags.
All items include a 120 day quality guarantee whereby if the goods fail within the first month they will be replaced at no additional cost. Faulty items must be a result of manufacturing and not excessive wear and tear or incorrect usage.
If your item is damaged on delivery or fails within 120 days please contact us. Damaged items do not always need to be sent back and in most cases a photo will suffice.
To avoid delays please provide a photo showing the issue you are experiencing. Photos should be clear and should allow easy identification of the item.
Damaged/Faulty items will be replaced for the exact same item that has failed i.e. same style and size. We will not provide alternatives and if the item is no longer available we will simply refund the purchase but only if the item is no longer available.
Purchases from Raven stockists
If you have purchased goods from a Raven stockist please contact them first as we have no record of your purchase.
As clearance items are limited and low value they are not eligible for exchange or refund. Clearance items that are faulty are fully covered by our above replacement policy
Gift Certificates/Gift Cards
Once your transaction is complete our Gift Certificates are automatically emailed to your nominated email address in pdf format. You may print these out or email them to the intended recipient. Once issued these are unable to be refunded so please choose carefully.